About The CityOfficialsDepartmentsServicesCalendarFAQSContact Us
Homepage > Faqs > Questions and AnswersE-mail storyPrint friendly format
 

General Complaints

Search

How do I lodge a general complaint?
You may lodge a complaint in four (4) ways:

  1. Send an email to cityhotline@cityoforange.org
  2. Call the City Hotline 24-hour message center at (714) 744-5511
  3. Send a fax to "City Hotline" at (714) 744-5147
  4. Send a letter addressed to "City Hotline," 300 East Chapman Avenue, Orange CA 92866

Any one of these will suffice, but the quickest way is e-mail.

Can I get a newspaper rack removed?
Newspaper racks are allowed under permit.  If you suspect that a rack is installed without a permit or not conforming to a permit, please call the Public Works Maintenance Division at (714) 532-6480.

I have a complaint about a city employee.
We take your concerns seriously.  You can either contact the City Hotline via telephone (714) 744-5511 (24-hour recorded message center), or send an email to: cityhotline@cityoforange.org, or if you would like to speak to someone immediately, contact the City Manager's Office at (714) 744-2222.

I want to complain about a broken sidewalk.
Call the Public Works Maintenance Division at (714) 532-6480.

I want to complain about a car parked on someone’s lawn.
Please contact Code Compliance at 714.744.5555.

I want to complain about a fence.
Please contact Code Enforcement at 714.744.5555.

I want to complain about a street closure.
Call George Liang in the Permits Section of the Public Works Department at (714) 744-5528.

I want to complain about a teacher.
Please contact the Orange Unified School District at 714-628-4040.

I want to complain about an illegal addition on a home.
Please contact Code Compliance at 714.744.5555.

I want to complain about construction noise.
Please contact Code Enforcement at 714.744.5555.

I want to complain about flooding in my neighborhood.
Call Roger Hohnbaum, Assistant City Engineer, at (714) 744-5529.

I want to complain about garbage cans left on the sidewalk.
Call the Public Works Maintenance Division at (714) 532-6480.

I want to complain about tree limbs in the street/in my yard.
Call the Public Works Maintenance Division at (714) 532-6480.

I want to complain about tree roots lifting up the sidewalk.
Call the Public Works Maintenance Division at (714) 532-6480.

I want to file a complaint about graffiti.

  • City of Orange - public property (including parks, bus shelters, street signs, sidewalks, etc.) or property adjacent to public rights-of-way - call 714-744-7279
  • Metrolink train easement- contact the Orange County Transportation Authority at 714-920-9578
  • Flood control channels and basins- contact the County of Orange graffiti hotline 714-567-6300
  • Freeway underpasses, outside of overpasses, off-ramps and sound walls - call the Caltrans graffiti hotline 949-936-3500
  • Public school property- contact the Orange Unified School District at 714-628-4000
  • Homeowner Association (HOA) property- contact your HOA or property management firm
  • Private property and/or private businesses such as shopping centers- contact the owner or property manager.


I want to report graffiti that needs to be removed.

  • City of Orange - public property (including parks, bus shelters, street signs, sidewalks, etc.) or property adjacent to public rights-of-way - call 714-744-7279
  • Metrolink train easement- contact the Orange County Transportation Authority at 714-920-9578
  • Flood control channels and basins- contact the County of Orange graffiti hotline 714-567-6300
  • Freeway underpasses, outside of overpasses, off-ramps and sound walls - call the Caltrans graffiti hotline 949-936-3500
  • Public school property- contact the Orange Unified School District at 714-628-4000
  • Homeowner Association (HOA) property- contact your HOA or property management firm
  • Private property and/or private businesses such as shopping centers- contact the owner or property manager.


I want to report a street tree blocking my view.
Call the Public Works Maintenance Division at (714) 532-6480.

The drains/sewers in my street smell bad.
Call the Public Works Maintenance Division at (714) 532-6480.

Where can I report a Code Compliance violation?
The City offers several avenues for reporting a violation:

1) Contact Code Compliance directly at (714) 744-7244 during normal business hours.

2) Contact the 24-Hour Violation Reporting Hotline at (714) 744-5555.  This is a voice mailbox which will accept messages 24 hours a day, and is maintained by the Code Enforcement Department. This line is for non-emergency calls only.

3) City Hotline at (714) 744-5511.  This is a 24 hour voicemail hotline that is maintained by the City Manager and City Council Offices.  Again, this is for non-emergency issues only.

 

Top 
Copyright 2002 - 2014 City of Orange, CA Powered by