City Mission Statement: The City of Orange is committed to excellent service for our residents, businesses and visitors.
Fire Department Mission Statement: To prevent or minimize the loss of life, damage to the environment and loss of property from the adverse affects of fire, medical emergencies, and hazardous conditions.
Fire Department Vision Statement:
We will strive to be role models in the community and leaders in our profession.
We will be accountable to those we serve, each other and any fire service organizations we interact with.
We are committed to providing the best public service through innovative training, education and equipment.
We will take the Fire Department into the future through productive teamwork, open and honest communication, and participative decision-making throughout the organization.
We are committed to our values, mission, and dedicated to our fire service profession.
Our organization is driven to provide a cost-effective and efficient Fire Department while honoring our values, accomplishing our mission, and achieving our goals.
Fire Department Values:
Teamwork: Working together to achieve common goals
Integrity: Committed to the highest standard of moral and ethical conduct
Excellence: Demanding the best from ourselves and others
Fire Department Goals 2014-2015:
Provide Leadership and support to enable the Department to accomplish its mission.
Goal 1 - Evolve as an organization to continually meet the needs and demands of our community, citizens and visitors.
Monitor trends within and throughout the fire service to improve efficiency and effectiveness-ONGOING
Continue to discuss opportunities for consolidation with neighboring agencies-ONGOING
Measure our performance against established standards and adjust to meet the standards-ONGOING
Develop “Standards of Cover” document to assess current and future service level needs (NEW)
Develop “Fire Department Strategic Plan” (NEW)
Goal 2 – Strive to improve communication throughout the organization including internal and external customers.
Utilize varying media to reach out to the citizens and businesses of Orange (website, social media, PR events, public education) -ONGOING
Improve internal communication (adopt Lexipol EO/GO, develop SharePoint, Conference calls and emails to disseminate important materials, station lunches w/Chief, etc.) -ONGOING
Reward personnel for completion of duties related to valor, expertise, etc–COMPLETE/MAINTAIN
Develop Annual Report–COMPLETE/MAINTAIN
Develop and implement “Customer Service Survey” –COMPLETE/MAINTAIN
Improve connectivity at all Fire Stations (NEW)
Improve feedback to employees through comprehensive Performance Appraisal evaluations specific to their individual need (NEW)
Recruit, prepare and mentor employees for future assignment within the organization(NEW)
Goal 3 (NEW) – Strive to control program costs through management techniques while maintaining efficiency.
Examine Worker’s Compensation program and determine improvements to prevent and mitigate injuries and streamline the treatment of employees. (NEW)
EMERGENCY RESPONSE AND TRAINING
Provide the highest level of emergency response consistent with identified community needs and expectations.
Provide challenging training and education that is current and effective, enabling the Department to accomplish its Mission.
Goal 1- Provide rapid response and aggressive intervention for all emergencies to which the Department is called.
Provide for the arrival of a fire company (engine, ladder truck, ambulance) to an emergency (EMS, fire, etc.) within four (4) minutes to 90% of the incidents. -ONGOING
Provide for standard response time for ambulance unit/entire ALS medical support to arrive within ten (10) minutes to 90% of the incidents. -ONGOING
Provide an initial full alarm assignment (effective fire force) to an emergency within eight (8) minutes, to 90% of the incidents. Fire responses require significantly more equipment and apparatus than medical responses. -ONGOING
Provide regular analysis and feedback to personnel on demands for service, response times, etc. -ONGOING
Develop, identify, and update target hazards and preplans program-ONGOING
Develop, equip, and train for Active Shooter Incidents (ASI) –ONGOING
Evaluate the need for an additional rescue ambulance and determine implementation criteria (NEW)
Plan, develop and implement a signal preemption program throughout the city (NEW)
Goal 2 – Provide current training and mentoring for personnel to meet growing demands of the City and Fire Department.
Conduct training and promotional exams as needed to include Battalion Chief, Fire Captain, Engineer and Firefighter-ONGOING