Provides for the billing, collection, and data management of all utility accounts for water, sanitation, and paramedic subscription services. All customer inquiries regarding billing of these services are handled within this area.
Business Office Hours Office hours are Monday through Friday, 7:30am to 5:30pm and closed alternating Fridays.
Telephone Assistance A Customer Service Representative is available during regular business hours. Please call (714) 744-2233.
Emergency Telephone Assistance The after-hours emergency contact for water, streets, traffic, sewer, storm drain or park service is (714) 538-1961. For emergencies requiring Police, Fire, or Paramedic assistance, call 9-1-1.
Trash Collection and Disposal The City of Orange contracts with CR&R Incorporated to provide trash collection and disposal services. CR&R customer service can be reached at (714) 372-8272.
After-Hours Payment Depository The after-hours depository box is located at the City of Orange Civic Center at 300 East Chapman Avenue, Orange, CA 92866. It is a large blue box at the bottom of the City hall steps on Grand street. Utility Billing payments placed in the deposit box after 7:00am will be posted the following business day. Payments for parking tickets being sent to Judicial Data will be mailed to them the next business day. Please allow 7 days for them to receive it.